Free shipping over $50

FAQ's

Welcome to our FAQ, we are so happy to have you here and as a customer.
As a commitment to our customer satisfaction, we have tried to answer the most common questions.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Where is my package?

You will receive an email notification containing your tracking number as soon as your order is shipped. If you didn’t receive your tracking number via email, please check your spam folder. If you are still unable to locate your tracking number, contact our customer service at info@hionnature.com.

How long will delivery take?


Orders are processed within one business day for shipment. Orders placed Friday through Sunday will be processed on the next business day. Once processed, estimated delivery times are based on the shipping options outlined below:

Standard USPS (FREE for purchases over $50): Estimated 3-5 business days

Priority USPS: Estimated 3 business days

Expedited: Estimated 1-2 business days

UPS Ground: Estimated 3 business days

Is my package shipped discreetly?

Our shipments are discreetly packaged in plain gold mailers or basic cardboard boxes for larger orders. While there is no indicator as to what’s inside the package, please note that all packages will display "Hon Distro" on the shipping label.

What is your cancellation policy?

We handle cancellations on a case-by-case basis with the ultimate goal of making our customers happy. Our philosophy is to deal with customers fairly and reasonably. If you wish to cancel your order, please contact us promptly at info@hionnature.com within 48 hours. We will provide a prepaid return label for unopened packages. Upon receipt of the returned package, a full refund will be issued. Please be aware that opened products cannot be returned.

Does Hi on Nature accept returns?


We can only accept returns for unopened and unused products. In the event you receive a damaged or defective item, please contact us at info@hionnature.com with a written request. We will promptly arrange for a one-time replacement of equal value. Kindly note, we may request photos of the damaged or defective product for verification purposes.

When will I receive my refund?


Authorized refunds will be issued upon receipt and verification of unopened/unused returned products. We do not accept returns on opened products. Please be aware that it may take several days for your bank or credit card company to process and post the refund.

General

Below are some common general questions

How do I become an affiliate?

Anyone can apply to our affiliate program. If you love our brand and would like to inspire your network to purchase Hi on Nature products, then our program is for you. Here are a few broad categories of our most successfully affiliate partners:

Social Media Cannabis Enthusiasts and YouTube Personalities

Blog Writers Reviewing Cannabis Products

Learn more about our affiliate program, sign up, and take the first step to becoming a Hi on Nature affiliate.

How do I join the rewards program?

Anyone can join our rewards program and earn points which translates into exciting rewards like free products or gift cards. Follow the steps below to get started:

Create a Hi on Nature Account: If you haven’t already, set up an account online. This is your gateway to accessing the rewards program.

Open the Rewards Launcher: Click on the pink rewards launcher located on the bottom right-hand side of your browser. First time users, click sign up. Returning customers, click sign in.

Does Hi on Nature offer wholesale?

Yes, we partner with numerous retailers ranging from large-scale distributors to small independent stores. We always welcome new partnerships and distribution channels. If you are interested in partnering with us, please submit an wholesale application.

How do I contact Hi on Nature?

Contact us at info@hionnature.com. You can expect a response within 24-48 hours during business days. We are happy to help answer any questions regarding our products, orders, or general questions.

How quickly does Hi on Nature respond to customer inquiries?

Our customer support team Is available to answer questions Monday-Friday. You can expect a response within 24-48 hours during business days. Please do not send multiple emails as this will only delay our response time, especially considering we receive a high volume of inquiries each day.

Products

Below are some common questions about our products

Where can I find the COA (certificate of analysis) of a Hi on Nature product?

All Hi on Nature products are meticulously tested at a third party testing facility. You can find the COA of every product by visiting our test results page and searching by the product name or batch number located on the product label.

Where can I access the nutrition facts of a Hi on Nature product?

All of our edible and tincture products have nutrition facts located on the back of the packaging as well as on their product page on our website. If you have any questions regarding nutritional information, please send an email to info@hionnature.com.

What is Delta 8 THC?

Delta 8 THC is a naturally occurring cannabinoid derived from Hemp. Known for its reported psychoactive effects, Delta 8 is often described as less intoxicating than Delta 9 THC. However, in higher doses, Delta 8 becomes more similar to Delta 9 THC, offering users a comprehensive cannabinoid experience that bridges the gap between hemp and cannabis.

What is HHC?

HHC, or Hexahydrocannabinol, is a psychoactive cannabinoid extracted from hemp. Unlike its cousins, Delta 8 and Delta 10 THC, HHC is not classified as a THC. However, it delivers a remarkable THC-like experience with its own distinct benefits. Users report that HHC's effects are more intense than Delta 8, but less intense than Delta 9 THC, offering a balanced and unique cannabinoid experience.

What is THCA?

THCA, or tetrahydrocannabinolic acid, is a non-psychoactive cannabinoid in raw form. However, through decarboxylation—typically achieved with heat—THCA converts into Delta-9 THC, giving you that classic cannabis high we all know and love. THCA products come in various forms, such as flower, crystals, or diamonds, which require heat or light exposure to become psychoactive.

What is THCP?

THCP (tetrahydrocannabiphorol) is revolutionizing the cannabis industry with up to 33 times the potency of Delta 9 THC. This makes THC-P the most potent known cannabinoid with effects very similar to, but more intense than, Delta 8 THC. Known for promoting a cognitive "head high," THCP is derived from hemp, which is legal under the 2018 Farm Bill.

What cannabinoids does Hi on Nature offer?

Hi on Nature offers a diverse range of hemp-derived products, including Delta 8, Delta 9, HHC, THCA, THCP, and full-spectrum CBD. We also create blends that combine these cannabinoids for an enhanced, faster-hitting, and longer-lasting experience. Our most popular blends, the Knockout Blend and Mile Hi Blend, are available in edibles and tinctures. Our product selection includes edibles, tinctures, vapes, prerolls, flower, and dabs, ensuring there's something for everyone.

What Hi on Nature products are right for me?

We have a wide range of products, from mild to wild! If you're new to hemp or cannabis, ease in with our lower 10-25mg Delta 8 edibles. For those who have a bit more experience, our 250mg Space Rings, most of our vapes (Delta 8, HHC, and THCA), cartridges, and flower are fantastic options. For those looking for the strongest experience possible, check out our Get F*cked products. Remember, start low and go slow until you find your perfect dose!

Are Hi on Nature products legal?

Yes, our products are federally legal and widely available across most states, adhering to the guidelines set forth in the 2018 Farm Bill. According to the bill, "hemp" or "industrial hemp" includes all derivatives, extracts, cannabinoids, and isomers of the Cannabis sativa L. plant, provided they contain less than 0.3% delta-9 tetrahydrocannabinol (THC) on a dry weight basis.

Affiliates

Thinking about joining the HI family? Get your questions answered here.

What is an affiliate?

An affiliate is someone who promotes products or services from another company and earns a commission for each sale or lead they generate. At Hi on Nature, once you join as an affiliate, you'll receive a unique affiliate link and coupon code to share. When customers make purchases using your link or code, you earn a 25% commission. Commissions are paid monthly with a minimum payout of $50; any earnings below $50 carry over to the next month. It’s a simple and effective way to earn money by recommending our products to your audience!

Is affiliate marketing right for me?

Affiliate marketing with Hi on Nature could be right for you if you enjoy promoting products you love and want to earn commissions for sales you generate. Anyone can apply to our affiliate program, and if you're passionate about our brand and want to share it with your audience, this program is perfect for you. Our most successful affiliate partners include social media cannabis enthusiasts, YouTube personalities, and blog writers who review cannabis products. Click here to learn more about our affiliate program, sign up, and take the first step toward becoming a Hi on Nature affiliate.

How much does a Hi on Nature affiliate make?

As a Hi on Nature affiliate, you have the opportunity to earn a generous 25% commission on all sales driven through your unique affiliate link or coupon code. This rate far exceeds industry standards, offering substantial earning potential for our affiliates. Commissions are paid monthly, with a minimum payout threshold of $50. Any commissions below $50 roll over to the following month.

How do I get paid?

As a Hi on Nature affiliate, you'll receive your commissions at the end of every month via PayPal. It's important to provide your PayPal email when signing up to ensure smooth and timely payments. Commissions are paid monthly with a minimum payout threshold of $50; any earnings below this amount will roll over to the next month.

What is my commitment as an affiliate?

As a Hi on Nature affiliate, your commitment involves promoting our products through channels you choose, at times that suit you. There are no costs to join our program—it's free. You have autonomy over your promotional methods and can focus on products you're passionate about. We provide resources and support to help you succeed and you can opt out of the program anytime.

What resources does Hi on Nature provide to affiliates?

Once part of our affiliate team, Hi on Nature provides a range of resources to support your success. You'll have access to image creatives like banners for your website or social media, along with personalized tracking links and discount codes, all available through your affiliate dashboard. We also send regular newsletters to keep you informed about upcoming sales and promotions. Depending on your platform and influence, qualified partners may receive free samples and exclusive discount codes to enhance your marketing efforts.

Didn’t find your answer?

Don't hestitate to contact us